Our store opening hours are 8:30 to 18:00 Monday to Friday, Saturday 9:00 to 13:00.

Our contact details are: Phone 0288 555 7111, Email : info@madaboutheat.com, WhatsApp 00447862221743

Burn Wood Not Your Savings

Providing Alternative Solutions To Mainstream Heating Since 2006.

Shipping & Delivery

Unless otherwise stated, DELIVERY IS INCLUDED IN PRICE ADVERTISED.

From placing your order online or over the phone to delivery, expected times are from 5 to up to 20 working days, someone will contact you to confirm the order and delivery address within 24hrs of placing order.

Items we sell are heavy and get delivered on a pallet using tail lift truck unless agreed otherwise.

The delivery driver will deliver to front door using pallet truck, although if asked they were known to give hand little further.

We will communicate with you through out letting you know when the item will arrive.

We will provide you with a picture of your item being ready for shipping, this is so that you can compare the condition of the goods when they arrive.

Any damage HAS TO BE NOTED at the time. We pay enhanced insurance premium so the goods gets to you safely, although accidents can happen the delivery docket has to be marked clearly to say there is damage and our office should also be notified. Once signed for and goods are discovered to be damaged later any claim can be denied.

Returns are only accepted on items that are stocked and not custom made to order goods.

Any refunds on returns are minus postage costs.